Shipping & Refund Policy

📦 Shipping & Refund Policy

🚚 Shipping Information

All orders are shipped directly from our Wisconsin location.
We currently offer domestic U.S. shipping and limited international shipping for select regions.

Processing Time: Orders are typically processed within 2–3 business days.
Delivery Time: Standard shipping usually takes 7–10 business days within the U.S.
Tracking: Once your order ships, you’ll receive a confirmation email with tracking information.

Please note that international delivery times may vary depending on customs clearance and carrier delays.

🌎 International Shipping

We proudly ship to select international destinations.
Customers are responsible for any import duties, taxes, or customs fees applied by their country.
If you’re unsure whether we ship to your region, please contact us before placing your order at fidel@sfengineeringllc.com.

💰 Refund & Return Policy

We want you to love your gear. If you’re not fully satisfied with your purchase, you may request a return within 30 days of your order date.

Eligibility for Returns:

Item must be unused and in its original, undamaged packaging.
Customer is responsible for return shipping costs.
Proof of purchase (order number or receipt) is required.

Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be issued to your original payment method within 5–7 business days.

⚠️ Non-Returnable Items

For safety and quality reasons, the following items cannot be returned or refunded:

Opened or used tackle boxes
Items damaged due to misuse, improper storage, or wear and tear

🧭 Exchanges

We currently do not offer direct exchanges.
If you’d like a different item, please return your product for a refund and place a new order.

📩 Questions?

If you have any questions about your order, shipment, or return, reach out anytime at:
📧 fidel@sfengineeringllc.com

We’re here to help — because at Bait Boss Chava, every customer matters, and every cast counts.

Shipping & Refund Policy